Shipping & Returns

Thank you for purchasing from us! Almost every piece is made to order at Melanie Abrantes Designs. As each item is unique and one-of-a-kind, you can expect cork, buckeye, and dyed items to take 4-5 weeks to make. Please be patient with our shipping system, we are a small studio doing our best to get everything out in a timely manner!

HOLIDAY SHIPPING

Our studio will be closed from December 24th-January 3rd. If you have any urgent questions during this time, please email studio@melanieabrantes.com.

Please note our deadlines for Holiday ordering. Note: Dates show indicate ship date, not delivery date.

Ready-to-Ship Items:

Our Christmas shipping deadline is 12/12. Items ordered after 12/14 may not ship until 1/3/2025.

Made-to-Order Items:

11/20 is the last day for you to order your made-to-order item to arrive before 12/24. Made-to-Order items generally take 4-5 weeks to produce. Items ordered after 12/14 may not ship until the end of January 2025.

Shipping

In-stock items will be shipped within 5-7 business days after receipt of payment. Made-to-order items may ship 4-5 weeks after payment. All pieces are shipped with USPS or UPS, both domestically and internationally. 

Pick Up

Order pick up at Melanie Abrantes Design, 155 Filbert St, Suite 102, Oakland CA 94607

Open from Tues- Fri from 11am-5pm. Please make an appointment before pick up by emailing us at hello@melanieabrantes.com.

Studio is located behind building, you will see a white sign with the MA logo.Text 510-214-3126 to let us know when you arrive at the studio for your pick-up appointment. Orders can be cancelled after 60 days.

International Shipping

Due to COVID-19, shipping internationally has been really hard. Please expect an extra long delay in delivery, especially to Australia, Africa and Asia.

Large Quantity Orders 

If you placed an order with us that is 5 or more items, please email us to see when you will receive them. Larger orders take us longer to make because each item is handmade. Thank you for your patience! 

Customs, Duties, Taxes & International Orders

The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient. We have no control over these government-imposed charges and they vary greatly from country to country. Please contact your local customs office for information.

Returns

Since each piece is handmade, all sales are final unless damaged in transit. In the case something happens, please contact us with receipt of your package. 

Class Cancellations & Refunds

We operate on a 72-hour cancellation policy. If you need to make a change, just let us know at least 72 hours before the class starts, and we'll refund your fee or help you move to another class hassle-free. Unfortunately, there are no exceptions to the 72-hour notice, but if life gets in the way, feel free to share the class with a friend.

To cancel a class please email us at hello@melanieabrantes.com with your order number and cancelation reason. 

In the rare cases where we need to cancel or reschedule a class due to weather, health concerns, or unforeseen circumstances, we will reach out reschedule you for a future class or– you'll get a credit to join us for another class later on. 

Questions

If you have any questions about the items, please email me at hello@melanieabrantes.com! I will do my best to answer them.