Shipping & Returns

Thank you for purchasing from us! Almost every piece is made to order at Melanie Abrantes Designs. As each item is unique and one-of-a-kind, you can expect cork, buckeye, and dyed items to take 4-5 weeks to make. Please be patient with our shipping system, we are a small studio doing our best to get everything out in a timely manner!

 

COVID-19 Delays

Our online shop continues to be open. We are able to fulfill and ship your orders as usual, though production and fulfillment may take a bit longer due to recent operational changes. Please note that once your item has been shipped we do not have control over tracking updates and you should contact the carrier if you need any assistance with tracking delays. We are also now offering local pick-up if you are in the Bay Area. Please do not hesitate to contact us if you have a date that you need to receive your order by or if you have any questions.  

 

HOLIDAY SHIPPING

Our studio will be closed from December 24th-January 3rd. If you have any urgent questions during this time, please email studio@melanieabrantes.com.

Please note our deadlines for Holiday ordering. Note: Dates show indicate ship date, not delivery date.

Ready-to-Ship Items:

Our Christmas shipping deadline is 12/12. Items ordered after 12/14 may not ship until 1/3/2024.

Made-to-Order Items:

11/20 is the last day for you to order your made-to-order item to arrive before 12/24. Made-to-Order items generally take 4-5 weeks to produce. Items ordered after 12/14 may not ship until the end of January 2024.

 

Shipping

In-stock items will be shipped within 5-7 business days after receipt of payment. Made-to-order items may ship 4-5 weeks after payment. All pieces are shipped with USPS or UPS, both domestically and internationally. 

International Shipping

Due to COVID-19, shipping internationally has been really hard. Please expect an extra long delay in delivery, especially to Australia, Africa and Asia.

Large Quantity Orders 

If you placed an order with us that is 5 or more items, please email us to see when you will receive them. Larger orders take us longer to make because each item is handmade. Thank you for your patience! 

Customs, Duties, Taxes & International Orders

The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient. We have no control over these government-imposed charges and they vary greatly from country to country. Please contact your local customs office for information.

Returns

Since each piece is handmade, all sales are final unless damaged in transit. In the case something happens, please contact us with receipt of your package. 

Questions

If you have any questions about the items, please email me at hello@melanieabrantes.com! I will do my best to answer them.